Im here to tell the story behind my frustrated relation with Wix.com and its Affiliate Program
Forgive my poor english if not 100% correct, since is not my 1st language
Long time ago in 2002, I started a sitebuilder service based on a flash website builder script that allowed users to create a free flash website under their own domain name or a subdoman under my brand www.flashbuilder.net
I still remember it when launched 14 years ago, it was my very first online project, it looked like this: https://web.archive.org/web/20020922013630/http://flashbuilder.net/
With the time, it became in some way a serious project, collecting more than 200K free users under its name, it was a pleasure to manage it for years, however since Im not a coder or programmer, after some years it started to become deprecated, the script was never updated so its functionality started to lose interest compared to new services provided by other players.
Once in 2009 I found another service offering a new flash sitebulder and I thought it would be great if we can join forces based on my member´s base and their technology, I thought that would be a great to relaunch it with some new features, and because having more than 200,000 registered members surely it would be a great start point.
That new service was Wix.com, which started (if Im not wrong) in 2006 as a flash sitebuilder, later it switched to HTML as now. So I contacted them telling I was interested to join with them and their services since we had the exact same interested users: people using the old flash sitebuilders to create their first online presence.
With a members database still growing at my own service reaching 250,000 and counting, they were more than interested in the proposal
I started talking with Ilan Shriki on 2009 asking him if Wix.com would be interested in join some type of deal to provide my 250K members with a better service based on their technology, my intention was to join forces with this new player, but they had a more ambitious plans which certainly reached years later. Wix is now a big player in the hosting/sitebuilder service, one of the top 5 I guess, and they give a great service all over the world
At that moment, Ilan was in charge of the marketing dept at wix and he couldnt offer me other than an affiliate agreement. In fact, there was no public affiliate program at wix at that time, it was like they just invite some players to join them privately, and I accept the offer from them.
Actually, I knew that I need to move because my service was getting old and deprecated, so I took the offer and start working with Wix and Ilan.
On Sept 2009 I started to promote their service to my own members, asking them to move to Wix.com if they find their services useful, lots of people moved that way, generating more than 20,000 new members at wix in a few months under my affiliate agreement.
Ilan gave me 2 options when joining them on 2009:
1- get $80 per member that upgrades to a premium account at any time in the future, or
2- get a rev share of 45% on every payment for life for each user that upgrades at any moment refered by me
Because I perfectly knew that my members were the exactly what Wix was looking for, I opted for option 2 thinking that this will bring me some stable income for years for each upgraded member instead of the one time fee of $80. And this worked like a clock for 6 years.
During this long period, Wix paid me like a clock a 45% revenue share for each premium member I sent them, no matter when they upgraded. I was happy with the deal, and also Wix, for sure.
Almost 1900 members became premium members since then, and believe or not, they are still converting month by month by these days in 2016. During these years, Wix paid me like a clock as I said, an average of $2500/$3000 monthly for these premium members, it was not a fixed amount, it was the 45% share of what they collect from them month by month.
Ilan changed his position at wix at some time, and replaced with Moran Lokits who was in charge of the affiliate program for some time too, was a great experience with Moran too, as it was with Ilan since the begining. Some time later Moran was replaced by Michal Cherry and she was in charge of the affiliate program and my account for the last 2 years,all was great with Michal too, as it was with the previous staff, but one day something happened……..
One day, in middle of last year (2015), I received an email from Wix telling me that they will be changing their affiliate terms so they will be stopping any payment related to previous agreements by august 2015.
I thought, what are these people saying? will stop paying our previous agreement ? No way !!
Where is Ilan ???? or Moran ??? and Michal??? Well, I started to discuss with them showing that there was no chance to cancel something that has been in place for years just because they decided to stop paying when the rights to those premium members were before these changes. I completely agree that they are perfectly fine to change the terms at any moment, in the same way I can stop promoting them at any moment if I want, but this cannot modify previous rights over those members refered and upgraded previous to these changes, so finally they agreed I was right so they decided to continue paying a fixed fee for an extra year.
Yes, they keep paying but instead of paying the 45% rev share for each previous members as they did for 6 years for each of the 1900 members, they just paid $80 for each new premium member that upgraded after Aug 2015. I got less than 50% of what I should for that year because they just decided to pay that way
I thought, there is no way I would accept this, but at that moment I had no other income other than theirs so I kept quiet. Certainly, that was some type «tip» from Wix just to show like the good boys, and nothing near a fair deal since thay paid less than 50% what I used to receive under our original 45% revenue share model which was in place since 2009
So finally, they extra year ended last July 2016, and a new staff was in charge the affiliate program, Mrs Yael Bassani
At his point I started to talk with Yael trying to let her understand my point of view, how they stopped paying me my comissions even they were collected years ago under the previous agreement, she was in some point helpful but the answer was always the same: I cannot find any written agreement with you which stats that you should be paid a lifetime comission on your refered premium users. So I said….
Well, you cannot find any paper because there are no papers, my dear !!! This is Internet !!!!
You agree with the terms by clicking «I agree», there is not much now or 6 years ago. Its a matter of confidence most of the time.
But keep calm, just ask Ilan Shriki or Moran Lokits how they paid me these last 6 years and they will explain you easily. Is not difficult for sure.
I guess Yael got lost in the office because she never found either Ilan or Moran (even they are still working at wix) to ask them about our agreement, and she never took their own records to check what they paid me for 6 years in a row !!!!! Looks Yael cannot even access their own paypal account either to check it, what a surprise !
So, to make her life a bit easier, I shared her my own stats and records, including paypal payments and their own affiliate console stats so she can see what was paid and how.
Im also sharing these stats here for all of you, there is nothing to hide!
After a few weeks discussing this with her and also with Jonathan Junowicz they offered me a deal, it was something like this:
Hey, in view of the efforts you made during all these years promoting our service at Wix.com, we want to compensate you with this:Wix.com
We will pay you $200 for each premium member you bring to us from now on, and also give you a compensation of $10,000 for the previous members that were cancelled by the changes in the terms of services.
When I read that I couldnt believe it !!!!
They are offering me $10K to compensate what?????
I will be losing $30,000 every year and they want me to accept $10K? For what? To keep me calm and my mouth closed? Nooooo way !!
You can keep your 10K was my reply, there is no way I would accept again a tip, we had a commercial agreement, proven with every payment you made me in the last 6 years, that can be also validated by your own staff (Ilan Shriki & Moran Lokits), no matter if you cannot find a written and signed paper, the agreement was there and payments are enough proof.
Obviously, there is no need to say I rejected their offer, right?
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So more or less, thats what happened here with Wix and their affiliate staff last days, they decided to stop paying me my earnings after working with them for years, they are currently keeping near 23,000 free members that were refered by me that are potential premium members in the near future, which may be generating me an extra income based on the 45% rev share deal that was in place added to the current 1900 premium clients that are paying Wix month by month currently.
I may agree that new members that upgrades after the terms changes may fail in the new model, however those members that originally upgraded prior to these changes (about 1900) are definitely under the previous agreement. Period.
And thats not just my opinion, Wix current Terms of Service clearly states this on point 18.2
However, looks they cannot even agree with their own terms, even these are written
Wix also argued that they have technical problems to pay for those members in the previous agreement, can you believe that? They had no problem to track them for 6 years, and now they cannot? Come on !!!!
Well, thats the story behind my affiliate deal with Wix.com
By now, Wix is earning money with my refered members, my effort for the last 7 years, and keeping all for them, Simple as that. How do you call that?
Hope this helps others to think prior to join them, is really frustrating to see how a single person is being scammed by a nasdaq listed company valued billions
Fortunately, stats and payments were well documented, so if you have been scammed by Wix.com like me under their affiliate program, dont hesitate to contact me.
See you soon at https://www.facebook.com/wixaffiliateprogram/
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Wix.com & Ilan Shriki Scam at Wix Affiliate Program 